Problem

QUESTION 2 - 1 POINT A hotel asks its patrons to fill out a customer satisfaction survey to rate the service. The options are Very Dissatisfied, Somewhat Dissatisfied, Somewhat Satisfied, and Very Satisfied. What is the level of measurement of the data? Select the correct answer below: nominal interval ratio - Previous

Solution

Step 1 :The level of measurement of the data in this case is ordinal. In the field of statistics, an ordinal scale is used for variables that can be ranked (or ordered). The options provided in the survey (Very Dissatisfied, Somewhat Dissatisfied, Somewhat Satisfied, and Very Satisfied) represent an ordered series of categories, which is characteristic of ordinal data. However, this scale does not provide information about the intervals between the categories (for example, the difference in satisfaction between "Somewhat Dissatisfied" and "Very Dissatisfied" is not quantified), which is why it is not considered interval data. Furthermore, there is no absolute zero point that would make it ratio data. Lastly, while the data could be considered nominal because it consists of categories, the presence of an order among the categories makes it more accurate to classify it as ordinal. Therefore, none of the provided options (nominal, interval, ratio) are the most accurate choice. The correct answer should be "ordinal".

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