Step 1 :Calculate the percentage of people who failed to get relief with Product A: \( \frac{27}{100} \times 100 = 27\% \)
Step 2 :Calculate the percentage of people who failed to get relief with Product B: \( \frac{4}{20} \times 100 = 20\% \)
Step 3 :Compare the percentages to determine which product performed worse: \( 27\% > 20\% \)
Step 4 :Final Answer: Product \( \boxed{A} \) performed worse in the study. That is because \( 27\% \) failed to get relief with this product, whereas only \( 20\% \) failed to get relief with Product \( \boxed{B} \)